Cogito were engaged by Dyson to support a short term peak in hiring for Customer Service Advisors to the Malmesbury Contact Centre. As a result of historic challenges in relation to time to hire, quality of hire and volume of applicants, a dedicated solution to increase applications was sought.

Our Solution

  • Cogito dedicated a team of recruitment specialists to Dyson, based at our Bristol office, to conduct a range of attraction activities including: Dyson branded adverts on job boards and social media, Cogito branded adverts and direct approaches to over 3000 potential candidates
  • Team seconded to Dyson site one day per week to support with orientation and manager engagement
  • Assessment Centre Design and Facilitation
  • High Performer profiling to create an ideal candidate template to increase quality of applicant
  • Creation of Talent Pipeline populated with individuals not immediately available but interested in working for Dyson in the future (over 200 individuals)
  • Brand Perception Study to highlight how well Dyson Contact Centre is known and how the employer brand is viewed

Programme Stats

✓ 78 Interviews

✓ 48 Starters

✓ Average Cost per Hire of less than £500. Reduction of over £500 versus previous agency model

Share this article
HR Leaders ESG Event

HR Leaders ESG Event

HR Leaders Environmental, Social And Governance EventWhat does ESG mean for you? What is your ESG strategy? Our speakers and insights will help to guide you through the increasing focus on ESG on businesses in the UK.22nd of March 2023  Ashton Gate Stadium- Players...

read more

Labour Market Report November 2022

Labour Market White Paper November 2022 Cogito's Employer Brand State of the Labour Market white paper is designed to offer an indication of the labour market's current outlook for employed professionals, including recruitment and hiring intentions. This white paper...

read more

Labour Market Report – Employment Trends

Employment Trends Cogito's State of the Labour Market white paper is designed to offer an update on the current outlook of the labour market for the end of 2022 as it pertains to employed professionals, including recruitment and hiring intentions. This white paper...

read more